Privacy Policy

Craftedjoy values your privacy and is committed to safeguarding your personal information. This Privacy Policy outlines the types of personal data we collect, how we use it, your options regarding sharing, and how you can contact us for any questions. We also detail the measures we take to secure the collected information.

Important: Craftedjoy does not share or rent information in our database to third parties.

1. Information We Collect

We collect personal information from various sources, such as when you make a purchase or register on our site. This may include:

  • Identity and Contact Information: Name, email, delivery and billing addresses, purchase history, communication history, and product preferences.
  • Transaction Information: Depending on the selected payment method, we may collect data such as the payer’s name, card type, partial card number, or associated account.
  • Technical Information: This includes IP address, browser type, location, time zone, and platform type.
  • Marketing and Communication Preferences: Your preferences for receiving marketing updates and other communications.

2. Information You Provide

You may provide additional personal information through purchases, preferences, reviews, comments, or shared content like photos or videos.

3. How We Use the Information

The information collected helps us:

  • Personalize communications and promotions.
  • Assist with purchase history and account support.
  • Process and invoice your orders.
  • Respond to inquiries and update account details with your consent.

4. Cookies, Web Server Logs, Web Beacons, and Google Analytics

Craftedjoy uses Google Analytics and cookies to enhance user experience and improve our offerings. Cookies are small text files stored by your browser, helping us recall your site preferences on future visits. Google Analytics tracks navigation details to improve site operation.

To prevent tracking by Google Analytics, you can use this opt-out link: Google Analytics Opt-Out.

5. Email and Text Messaging

If you opt-in, you may receive text messages and email alerts about product updates from Craftedjoy. This service is free, and you can expect approximately 4 messages per month. To unsubscribe, email us at [email protected] requesting the suspension of notifications.

6. With Whom We Share Your Data

Craftedjoy does not sell or rent customer data. However, we may share your information with:

  • Payment processors, distributors, and carriers involved in fulfilling your orders.
  • Service providers such as advertising platforms like Google and website hosts.
  • Tax authorities for invoicing compliance.

In rare cases, we may be required by law to share information for legal or fraud prevention purposes.

7. How We Protect Your Personal Information

Craftedjoy employs security measures to safeguard your personal information against unauthorized access or misuse. We use SSL software to encrypt sensitive data, and payment transactions are processed through PayPal to further secure banking data.

8. How Long We Store Information

We retain your data as long as your account is active or for the duration necessary to provide services. Certain data may be retained for legal reasons, fraud prevention, or terms compliance, even after account closure.

9. Withdrawing Consent

You may withdraw your consent for data processing at any time by emailing [email protected]. Note that withdrawing consent may limit certain services available to you.

10. Reviewing, Updating, and Modifying Personal Information

Subject to applicable law, you may request access, updates, or deletion of your personal information by emailing [email protected]. We may verify your identity before processing such requests.

11. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page and, where appropriate, notified by email. Please review periodically to stay informed.